What Local Governments Say About Online By-Law Enforcement Software

Streamlining by-law enforcement by bringing it online is more important than ever to help improve efficiency for local governments across Canada. Our by-law enforcement software allows for online complaint submission, case creation and reviews in the field, and easily allows by-law officers to work with other government departments. From tracking violations to conducting field inspections, everything you need to do or monitor will be accessible on your phone, tablet, or computer.

We could go on about our cutting-edge product for community development efforts. Our interactive maps are fully integrated with your GIS to show real-time information, for example, showing full property history and even planning optimal routes for inspectors to maximize their efficiency each day. But you don’t have to take our word for it — we’re excited to share enthusiastic testimonials from local government officials who have seen the positive impact on their department and community by bringing by-law enforcement into the cloud.

Spend More Time on Work, Not Administrative Tasks

The City of Brockville, Ontario, was suffering from a common problem: A staff shortage. That’s why Brockville officials started using Cloudpermit in 2022 for building permits and streamlined its by-law enforcement in 2023. With only one by-law officer, the city knew it was vital to have a user-friendly system to manage complaints. The move to the cloud gave residents the ability to submit complaints online, reducing phone calls, emails, and office visits from citizens.

The Chief Building Official, Sebastian Scott, discussed how being online allows the city to learn about areas needing attention by visualizing residents’ complaints on a map. It also shifted the responsibility of inputting complaints off government staff, freeing up the workday for city employees who can now do other things and respond to twice as many complaints.

Now that complainants handle this administrative work, our staff can concentrate on addressing real issues instead of getting tied up with paperwork,” Scott said. “Since we’ve cut our administrative time in half, it’s much easier to issue and serve orders.”

The County of Lambton, Ontario, also streamlined its cross-department work by selecting Cloudpermit.

The crossover between building permitting and by-law enforcement is great in Cloudpermit. Now, our building inspector will immediately know about any existing orders on a property when they visit an address,” said Chief Building Official Corrine Nauta, adding, “Cloudpermit helps cut red tape and bridge the gap between our staff and the public.”