What Customers Say About Getting Started with Cloudpermit
December 4, 2025Implementing new software can feel like a big step for any municipality — especially when they face pressing challenges and need to get up and running quickly.
At Cloudpermit, we’re proud to offer local government software that’s not only powerful but also easy to roll out and use, and built with real municipal workflows in mind.
Our customers have learned firsthand what a smooth, streamlined transition to a modern online platform can do for every step of their community development and public works processes.
Here’s what local governments have said about their experience implementing Cloudpermit.
Ready Out-of-the-Box
For the Town of Cobourg, Ontario, Cloudpermit was the clear choice when local officials decided it was time to make the move to a digital community development process.
The municipality needed cloud-based software that would offer real-time access to important data — and they didn’t have time to wait for the long, expensive process of customizing a platform.
That’s why they adopted Cloudpermit’s local government software, which can be quickly configured to meet local needs.
One of its main advantages is that it's ready out of the box without significant demand on IT resources,” said Dave Hancock, Chief Building Official for the Town of Cobourg.
A Positive Change for Staff and Citizens
The City of Brockville, Ontario, faced a common challenge: Not enough staff to keep up with local needs if they kept doing things the same old way.
That’s why the city knew it needed to adopt Cloudpermit. The change helped this municipality eliminate duplicate work and increase efficiency in its service delivery.
While it was a big help for municipal staff, this shift to a digital platform also became a significant benefit for citizens and stakeholders, enabling them to get started quickly.
We have how-to videos embedded on our website, which is helpful for our community,” said Sebastian Scott, Brockville’s Chief Building Official. “I can refer to the support portal’s resources when someone has a question. The support we can give our community has made implementing and using this software a success.”

No Need to Wait for the Benefits of New Local Government Software
The Town of Gananoque, Ontario, needed something sooner than later — and it had to be configurable to match the community's unique challenges and permitting workflows. Cloudpermit checked both of those boxes and made it possible to get started quickly.
We interviewed several software companies to find the right one to suit our needs,” said Blake Keyes, Gananoque’s Chief Building Official. “Cloudpermit stood out because it had a ready-to-use portal, and that was a major selling point for us.”
RSM Consultants, which provides building department support in Ontario, had previously used Cloudpermit in other municipalities. Staff knew they could get the software in place as soon as possible when they took over permitting in the Town of Erin.
We wanted to move quickly, so Cloudpermit got us up and running within two weeks,” said Karri-Anne Read, RSM Building Consultant’s Manager of Municipal Services. “Having pre-set templates from our work with other municipalities made the software implementation very smooth.”
This quick work was crucial in keeping up with local demand when the Town of Erin issued twice as many permits the next year — a workload that wouldn’t have been possible before adopting this modern local government software.
Want to see what Cloudpermit’s quick and easy implementation can mean for your municipality? Book a demo with us today, let’s explore how our local government software can help.